Terms & Conditions
1 These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2 Information about us and how to contact us
2.1 Who we are. We are Iconic London (Holdings) Limited a company registered in England and Wales. Our company registration number is 05014226 and our registered office is at 3rd Floor 21-22 New Row, London WC2N 4LE. Our registered VAT number is 301099438.
2.2 How to contact us. You can contact us by using our contact form at https://row.iconiclondoninc.com/pages/contact-us.
2.3 How we may contact you. If we have to contact you we will do so by email at the address provided to us in your order.
3 Our contract with you
3.1 Your order number and our preliminary acknowledgement of your order. We will assign an order number to your order and tell you what it is when we acknowledge your order. Please note that this initial acknowledgement does not constitute our acceptance of your order which will take place later (please see below), subject to availability of the relevant products. It will help us if you can tell us the order number whenever you contact us about your order.
3.2 How we will accept your order. Our acceptance of your order will take place when we email you to confirm that we have accepted your order and shipped your product(s) to you. This is the point at which point a contract will come into existence between you and us.
3.3 If we cannot fulfil your order. If we are unable to fulfil your order and we need to cancel this contract, we will inform you of this in writing and will not charge you or, if we have already charged you, we will immediately refund you, for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or for any other reason.
3.4 No changes. We cannot make any changes to your order once you have made it.
3.5 Consumers only. Sales made through this website are intended to be to consumers only. If you are a business or trade buyer, please contact firstname.lastname@example.org for more information.
4 Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3 Changes to the products. We may change the formulations or packaging of our products to reflect changes in industry practice, relevant laws and regulatory requirements. These changes will not affect your use of the products.
5 Offers, sales and promotions. From time to time, we may make available various offers, sales and promotions. We may remove or change these offers, sales or promotions at any time:
5.1 Free Gift offers. You may be offered a free gift at the checkout page. This is always subject to availability. We may also substitute the free gift for a product of equal or greater value after acceptance of your order. Gift cards and shipping fees do not count towards the spend threshold for free gifts.
5.2 Discount codes. If you have a discount code you must enter it into the “Voucher Code” field in the checkout page in order for the discount to be applied. Discounts will not be applied to delivery costs. Unless stated otherwise, discounts cannot be combined and only one code can be used per order. Discount codes may not be applied to all products, including sale items, items reduced in price or discounted, or bundle items.
5.3 Prices marked down. If % discounts are available, the discount will be applied to full price items only. Discounts will not be applied to delivery costs. Unless stated otherwise, discounts cannot be combined and only one code can be used per order. Discount codes may not be applied to all products, including sale items, items reduced in price or discounted, or bundle items.
6 Iconic Insiders loyalty programme. Membership to this loyalty programme is available to all UK residents. If you signed up to an online account after 19 January 2021 you will be automatically enrolled. Everyone else can sign up via the website.
6.1 Membership allows you to:
6.1.1 Earn points. Points can be earned by making purchases, leaving product reviews following your order or in other ways. Find the full list here.
6.1.2 Check your points balance. When you are logged into your account, your tier status and points balance will display beneath your order history on your account page or on our rewards page.
6.1.3 Spend your points. You can use your earned points at the checkout to get money off your purchase. Discount codes cannot be used alongside points.
6.1.4 Move up the tiers. Tiers are based on the amount spent with us within the previous year. Spending £250 earns Gold Status, and customers spending £501 points join our Platinum tier. Tiers are calculated on a rolling basis.
6.1.5 Receive early access or offers. We will use email to make sure you know first about sales and newest products.
6.1.6 Refer a friend. Share your referral link to new customers to earn vouchers. You can earn a voucher for £5 off an order over £35 for every friend you refer who spends £35 on their first purchase.
6.2.1 Points. You can only earn points when shopping directly through us via www.iconiclondoninc.com.
6.2.2 Expiry. Points will expire after a 12-month period where no valid orders are placed via your account.
6.2.3 One account. You cannot combine points made via different accounts. Ensure you always use the same email address.
6.2.4 Returns. If you return any items, points earned in relation to that returned item shall be deducted from your account balance. It is possible to have a negative point balance.
6.2.5 No cash equivalent. Points have no cash value and can only be used to take money off future orders.
6.2.6 Right to adjust. We reserve the right to adjust points at our discretion for reasons including, but limited to; suspected abuse of the programme, account sharing or any other example of activity which we deem unfair use.
6.2.7 Suspension. The Iconic Insiders loyalty programme may be suspended or cancelled by us at any time.
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 Delivery dates. Delivery dates and times are estimates only and may be delayed during busy periods, or for other reasons such as weather conditions affecting shipping times:
7.2.1 Standard delivery. We aim to deliver all standard UK orders within 2-5 working days of the date the order is requested.
7.2.2 Next day delivery. We aim to provide next day delivery where this option is selected for orders created and accepted before 12pm midday, Monday – Thursday. Signature may be required for next day deliveries.
7.3 Delays. If our supply of the products is delayed beyond 30 days by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you are not at home when the product is delivered. Our nominated parcel delivery service will deliver our products to you. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our nominated parcel delivery service will inform you of the next steps so that you can receive or collect your delivery. If you do not take any action then we may end our contract with you.
7.5 When you own the products. You own the product once we have received payment in full.
8 Your statutory rights to end the contract
8.1 Consumer protection law gives you rights to end this contract:
8.2 If you think the products are faulty or misdescribed. Please get in touch with the customer service team using our contact form at https://www.iconiclondoninc.com/pages/contact-us or by emailing us at email@example.com. Please return the products to us as described below. We will provide you with a pre-paid returns label. During the expected lifespan of your product your legal rights entitle you to the following:
8.2.1 Up to 30 days: if your products are faulty, then you can get an immediate refund.
8.2.2 Up to six months: if your products can't be repaired or replaced, then you're entitled to a full refund, in most cases.
8.2.3 Up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.
8.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
8.3.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.3.2 there is a risk that supply of the products may be significantly delayed because of events outside our control; or
8.3.3 you have a legal right to end the contract because of something we have done wrong.
8.4 You have the right to change your mind about your order. You have 21 days from the date of the last delivery under your order to change your mind. You may be able to get a refund if you are within this period. Please return the products to us as described below. We will provide you with a pre-paid returns label. You cannot change your mind in respect of products sealed for hygiene purposes, once these have been unsealed after you receive them.
9 How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
9.1.1 Online. Get in touch using our contact form at https://row.iconiclondoninc.com/pages/contact-us.
9.1.2 By post. Print off the model cancellation form appended to these terms and post it to us. Or simply write to us, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at ICONIC LONDON Returns, ILG, Unit 2 Space Gatwick, Faraday Road, Crawley RH10 9BJ. If you are exercising your right to change your mind you must send off the products within 21 days of telling us you wish to end the contract.
9.3 When we will pay the costs of return. We will pay the costs of return:
9.3.1 if the products are faulty or misdescribed; or
9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
9.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.
9.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if you choose next day delivery, we will only refund what you would have paid for the cheaper standard delivery option.
9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 21 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
10 Our rights to end the contract
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
10.1.1 we cannot take payment from you; or
10.1.2 you do not, within a reasonable time, allow us or our nominated parcel delivery service to deliver the products to you or collect them from us.
11 Price and payment
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.
11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
11.3 When you must pay and how you must pay. We accept payment via all major credit and debit card suppliers, PayPal and Amazon Pay. Unless paying via Klarna, you must pay for the products before we dispatch them.
12 Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13 How we may use your personal information.
14 Other important terms
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
14.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.