Please note: all orders are sent tracked. You will receive a dispatch confirmation email, including a tracking code, when your order leaves our warehouse. If you have any queries, please contact our customer service team at info@iconiclondoninc.co.uk
EUROPEAN SHIPPING
We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your ICONIC London products to over 100 destinations worldwide!
We aim to deliver European international orders within 5-10 working days.
INTERNATIONAL DELIVERIES
We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your ICONIC London products to over 100 destinations worldwide!
We aim to deliver International orders within 7-14 working days.
RETURNS & EXCHANGES
Simply return the item in its original condition and packaging within 14 days of receiving your order for an exchange or refund. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. We are unable to process a refund or exchange on Mascara. We can only accept returns or exchanges for orders placed on our website.
FAULTY GOODS
If your package is visibly damaged on delivery, please contact our customer service team using the form here. If you receive your products and they are faulty or damaged once opened, please contact our customer service team within 48 hours of receiving your order.
